FAQ

Alternative Ordering Options
If you choose to order from one of the following alternate methods, please do not order online also. This will insure that you do not receive a double order.

By Phone Call us, (508) 755-7808, in the continental United States and Canada, Sunday - Saturday, 10:00 AM - 5:00 PM EST.

By Mail

ARTworks
PO Box 20533
Worcester, MA 01602

To ease your ordering, you can print an order form from this Web site.

Personal check or credit card number must be received before order can be processed. Sorry, no COD's.


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Privacy Policy
ARTworks appreciates your patronage and respects your privacy. Any information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our Web site. We will not share your personal information, such as your name, address, e-mail address, phone number, or credit card information, with anyone for any reason, unless required to by law..

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Security Policy
ARTworks uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches ARTwork's secure server. This information cannot be decrypted during transit.

If you are still nervous about ordering online, once you have selected your products we encourage you to call our Customer Service department at (508) 755-7808 and we will be happy to place your order for you over the phone.
 
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Returns & Cancellations
If your order was damaged in shipping, hold on to the products and packaging, and contact us immediately. We will report the claim to UPS and replace the item. It's a good idea to open and inspect all items upon receipt. This is to your benefit, since we cannot place claims or accept returns after 30 days.

You may cancel your order by e-mailing info@shopatartworks.com, or call Customer Service at (508) 755-7808. In most cases, processing begins within 24 hours of your order, so we will do our best to cancel your order within that time. Please include your Order Number in your E-mail or have it handy when you call.

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International Orders
Regarding international orders: All international orders will be handled on an individual basis. Email us with the item, and the address shipping address, and we'll get back to you with a quote for shipping charges.

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Payment Options
We currently accept Visa, MasterCard, and American Express for all orders online. Personal Check and Money Orders may be used for orders via postal mail.

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What information we collect and why
We collect personal information primarily so that we may process your order, but also so that we may personalize your purchases and make your shopping experience as unique as possible. In addition to personal information collected for purposes of processing your order, we may ask for the following information:

Billing and Shipping Information

During the checkout process, we ask for certain personal information - name, address, E-mail, telephone number and credit card information - all of which are necessary for us to process your order and ship it to you. Basic personal information such as name, address and telephone number, but not credit card numbers, may be transmitted to contracted third parties (UPS, FedEx, etc.) solely for the purpose of shipping your order. As described above, ordering with ARTworks is safe and secure because we use Secure Socket Layer Technology which encrypts the information you send to us. This information cannot be decrypted during transmission and is decoded on ARTwork's secure server, which cannot be accessed by 3rd parties.
ARTworks may also use this information to send you our printed catalog or other announcements via postal mail.

E-mail Addresses
During the checkout process, we collect your e-mail address. Your e-mail address is used only so that you may receive offers and announcements via e-mail from ARTworks, and is not forwarded to any third parties.
At any time, you may modify your information by sending an e-mail to info@shopatartworks.com. To stop receiving e-mail updates, click here to unsubscribe.

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Other
For all other questions or concerns, please email us info@shopatartworks.com

At ARTworks we specialize in offering accents for you, your home and unique gifts for all occasions. We love great design paired with a bit of whimsy. Our on-line store opened in 2003 and is always open.  We hope you enjoy the goodies we offer!

New Look!

As you can see, we have upgraded to a new website! We hope you find it easier to navigate and more fun to use!...  read more

Latest News

Let us know what you think of our new look! You are now able to comment on any products and on the website itself. We hope to hear from you!...  read more